Return and Refund Policy

Return & Refund Policy

Last Updated: September 28, 2026

At NidHani Collections, we want our customers to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund according to the terms below.

1. Return Eligibility

We accept eligible returns within 01 day of delivery.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, labels, and accessories.
  • The product must not be damaged, washed, altered, or used.
  • You must provide your order number or proof of purchase.

Products that do not meet these conditions may not be accepted for return.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact NidHani Collections within 24 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Photos or video showing the issue

  • Photos of the packaging, if applicable

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

3. Non-Returnable Items

The following products are generally not eligible for return:

  • Used, worn, washed, or damaged products

  • Products missing original packaging, tags, or accessories

  • Personalized or customized products

  • Products specifically marked as non-returnable

  • Sale or clearance items, unless they are received damaged, defective, or incorrect

4. Return Shipping

If the return is caused by an error on our part, such as a wrong, defective, or damaged product, NidHani Collections will provide an appropriate return solution.

For returns requested due to a change of mind or incorrect selection by the customer, applicable return shipping charges may be deducted from the refund or paid by the customer.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the applicable payment method.

Please allow 5–10 business days after the refund is processed for the amount to appear in your account, depending on your bank or payment provider.

6. Cash on Delivery (COD) Orders

NidHani Collections accepts Cash on Delivery (COD) orders.

For an approved refund on a COD order, we may request your bank account details or another suitable payment method to process the refund.

For your security, we will never ask you to provide your card PIN, password, or OTP.

7. Exchanges

Eligible products may be exchanged within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

8. Order Cancellation

Customers may request cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our return policy.

9. How to Request a Return

To request a return or exchange, please contact NidHani Collections within the applicable return period.

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photos or videos, if the product is damaged or defective

Our customer support team will review your request and provide the return instructions.

Please do not send any product back without first contacting our customer support team and receiving return instructions.

10. Return Address

NidHani Collections currently does not display a public return address on this policy page. After your return request is approved, our customer support team will provide the applicable return instructions and return address.

11. Refund Deductions

Where applicable, the refund amount may be adjusted for:

  • Applicable return shipping charges

  • Non-refundable delivery charges

  • Damage or loss in product value caused by use, improper handling, or missing original packaging

Any applicable deduction will be communicated to the customer before the refund is finalized.

12. Contact Us

For return, exchange, or refund requests, please contact:

Store: NidHani Collections
Email: shahzadanwarmemon@gmail.com
WhatsApp: +92 300 3217009

Please include your order number when contacting us so that we can assist you more quickly.

13. Policy Updates

NidHani Collections reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.